At Ajrakhify, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or exchange as described below.
1. Return & Exchange Window
Return or exchange requests must be raised within 7 days of delivery.
Requests submitted after the applicable period may not be accepted.
2. Eligible Products
A product may be eligible for return or exchange if:
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You received a damaged or defective product.
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You received a product different from what you ordered.
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The product has a manufacturing defect.
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The product meets the applicable return/exchange conditions stated on the website.
3. Product Condition
To be eligible for a return or exchange:
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The product must be unused and unworn.
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The original tags must remain attached.
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The product must be returned in its original packaging, wherever applicable.
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The product must not have been washed, altered, stained, damaged, or otherwise used.
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The product should be accompanied by the original order details or other information required to verify the purchase.
Products that do not meet these conditions may be rejected.
4. Non-Returnable Situations
Returns or exchanges may not be accepted for products that:
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Have been worn, washed, altered, or damaged after delivery.
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Are returned without original tags or packaging where applicable.
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Show signs of use, stains, odour, or damage.
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Are returned after the applicable return window.
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Are damaged due to improper handling or care by the customer.
5. How to Request a Return or Exchange
To request a return or exchange, contact Ajrakhify customer support within 7 days of delivery and provide:
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Order number
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Product details
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Reason for the request
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Clear photographs of the product
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Unboxing/opening video, where available, particularly for damaged or incorrect orders
Our team may review the request before approving the return or exchange.
6. Return Pickup
Once your return request is approved, we may arrange a pickup through our logistics partner, depending on the delivery location and availability.
Customers are requested to securely pack the product before handing it over to the pickup partner.
7. Quality Inspection
All returned products may undergo a quality inspection.
If the product is found to have been used, washed, altered, damaged, or otherwise not in accordance with the return conditions, the return or exchange request may be rejected.
8. Refunds
For approved returns where a refund is applicable, the refund will generally be processed after the returned product has been received and successfully inspected.
Refund timelines may vary depending on the payment method and financial institution.
Shipping charges, if applicable, may be non-refundable unless the return is due to an incorrect, damaged, or defective product received from Ajrakhify.
9. Exchanges
Where an exchange is approved, the replacement will be subject to product availability.
If the requested size, colour, or product is unavailable, Ajrakhify may offer an alternative resolution, including a refund where applicable.
10. Incorrect or Damaged Products
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible and preferably within 48 hours of delivery.
Photographs and/or an unboxing video may be requested to verify the issue.
11. Cancellation
Order cancellation may be possible only before the order has been processed or dispatched.
Once an order has been dispatched, it may not be possible to cancel it. In such cases, the customer may need to follow the applicable return process.
12. Contact
For return or exchange requests, please contact Ajrakhify through the contact details provided on our website.
Ajrakhify reserves the right to update this Return & Exchange Policy from time to time. Any changes will be published on this page.